Sephora Mumbai Haul and Experience-A huge Disappointment :(

Hey, everyone,  I decided to finally visit the newly launched Sephora store in Mumbai. It opened on the 29th of January 2016 and if I am not wrong they have 3 other stores already opened in major cities like Pune, Delhi,Bangalore etc. Before leaving home I was more than excited and thrilled to finally visit the store I used to always stalk online aspiring that someday I could lay my hands on their exclusive range of cosmetics and all things beauty !! Sadly this excitement was short lived until I arrived at the store.


The ONLY pic of the store 😦

Being a beauty blogger I am quite aware of the brands I wish to try out as well the brands that are exclusive at Sephora stores. I am also aware of the functionalities of the products I see unless they are newly launched.But everything at the store got me feeling really annoyed and I could not wait to get out of there. This feeling normally never pops up to me especially when I am shopping. But I guess it was a sign from GOD that I shouldn’t be spending more money than I actually earn :P.(JK:- I earn fair enough )..Moving on to my detailed experience and what got me annoyed.

1)Empty Shelves:-The moment I entered the store I witnessed this vibe that kind of crushed my excitement. I saw way too many empty shelves and panicked because everything I heard about Sephora India stores were coming true(ie. Products always out of stock and empty shelves). I had a list of products I wished to buy and to my disappointment,  I could not get anything on that list.Additionally, the store had just testers of the products and it was very painful to hear this statement-“Sorry Ma’am this product is currently out of stock“. I so wanted those NYX Matte Lip Cremes, everyone, raves about. But I ended just testing out the all the shades. Also when it came to Benefit Cosmetics, they didn’t have the full-size products. I normally opt for full size because it’s works out cheaper and even better when you have tested the product and find it worth the hype. Sadly I couldn’t buy anything as all trial versions were available which were not worth the price tag. For eg. INR 950 for a trial size and some INR 2800 for a full size(I don’t remember exactly).

2)Nagging Sale Assistants:- Okay so this situation is a common thing in India. But I particularly noticed Sephora India has damn annoyinngggggg SA’s.There was this guy who knew nada(I’m guessing) about cosmetics and the art of buying them peacefully, maybe alone with my own mind at work. But no, he kept following me around suggesting me products that are not even on my mind. I mean common if I wanted it I would pick it up right away. Also, he would bluff about the working of the products.For once in my life, I was glad I am into blogging. I pity the others though. 😦 .

The typical scene when I caught him bluffing(Lets have some fun together :P)

I was just walking by the perfume aisle when Marc Jacob Daisy Perfume caught my attention. I just stopped and looked at it because I recently purchased the same at another store.And all the chap said was-“This is a Sephora Exclusive perfume not available anywhere else in India”.All the other SA’s began to laugh and repeated his statement in Hindi asking him why he is lying.I felt embarrassed at that time and silently walked away.

Ps:-I have no hard feelings against this guy and no I don’t know him personally.Also, the female SA’s were of no help because they knew nothing either apart from nagging you to make unnecessary purchases.

3)Products way costlier:- The same products can be bought at a cheaper price abroad. I don’t understand how the products ended up being costlier than the amount I would normally pay in the US. Maybe it’s the customs and stuff.

4)Dried out testers:-Another major con at the store. Shouldn’t they be replaced timely? Wait a minute, the products are anyways out of stock so what’s the use of testing. Damn !!

5)No Photography inside the store:- Why do some Indian stores make stupid rules. I mean the whole world clicks pics inside the store. I do understand the bar code can be replicated as a result of photography, but I feel a warning sign would be better rather than SA’s who finally get their chance of being rude with customers.

6)Many brands missing:- There was no BeautyBlender, Face Shop, Urban Decay and many more brands much awaited for.

Ultimately I ended up buying just 2 products because I may visit the store sometime later when I am strong enough to witness the same situation all over again. Hopefully, things change.


The products:-

1)Sephora Triple Action Cleansing Water -INR 560 for 50 ml.

2)Sephora Soft Touch Cotton pads-INR 230 for 70 pads.


9 thoughts on “Sephora Mumbai Haul and Experience-A huge Disappointment :(

  1. Yes,. I had the same experience in Sephora Bangalore,.. The SA s are really irritating.. For the first time, when I visited some were busy in applying make up for themselves and none were interested in customers,.. For anything I ask, they were giving only one answer, it’s Out of Stock, or it may not suit your skin. I felt really frustrating.

    • Omg seriously this sucks .Now I feel more irritated after knowing that many feel the same about Sephora India. I wish the SA’s were like they have in MAC stores, knowledgeable and not a nag.And yes some of them were busy using the testers as makeup for themselves which is what I forgot to mention 😠 Hopefully they change but I doubt since they launched their first store years ago and should have known by now they are not worth the hype in India 😔

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